1. Overview

At Confirmix Solutions, LLC, we strive to provide exceptional service and value to our customers. This Refund Policy outlines the terms and conditions for refunds of our subscription services.

2. Subscription Services

Monthly Subscriptions

Monthly subscriptions are billed in advance and are generally non-refundable. However, we may consider refunds on a case-by-case basis for exceptional circumstances.

Annual Subscriptions

Annual subscriptions come with a 30-day money-back guarantee. If you are not satisfied with our service within the first 30 days, you may request a full refund.

3. Refund Eligibility

Refunds may be granted in the following circumstances:

Service unavailability for more than 24 hours due to our technical issues
Billing errors or duplicate charges
Annual subscription cancellation within 30 days of purchase
Failure to deliver promised features within a reasonable timeframe
Exceptional circumstances at our sole discretion

4. Non-Refundable Items

The following are generally non-refundable:

Monthly subscription fees after the billing period has started
Annual subscriptions after the 30-day guarantee period
Add-on services or premium features
Setup fees or one-time charges
Services used or consumed

5. How to Request a Refund

To request a refund, please:

Contact our support team at support@confirmix.com
Include your account email and subscription details
Provide a detailed explanation of your refund request
Allow 3-5 business days for review and processing

6. Refund Processing

Processing Time

Refunds are typically processed within 5-10 business days after approval. The time to appear in your account depends on your payment method and financial institution.

Refund Method

Refunds will be issued to the original payment method used for the purchase.

7. Cancellation Policy

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. No refunds will be issued for the remaining period unless eligible under this policy.

8. Dispute Resolution

If you disagree with a refund decision, you may escalate your request to our management team. We are committed to fair and reasonable resolution of all customer concerns.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of any changes.

10. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Email: support@confirmix.com
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Address: Confirmix Solutions, LLC